> ## Documentation Index > Fetch the complete documentation index at: https://docs.safeclose.co/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshooting common Safeclose issues > Quick answers for authentication errors, signing hub access problems, empty document lists, and other issues you may encounter while using Safeclose. If something in Safeclose isn't working as expected, the answers below cover the most common situations. Issues are grouped by area — find yours and follow the steps. **I'm redirected to an `accounts.*` domain instead of staying on the app** Safeclose is configured to keep sign-in on your own domain (for example, `app.yourcompany.com/sign-in`). If you land on an `accounts.*` page instead, your workspace's sign-in domain configuration may need to be updated. Contact your workspace admin and ask them to verify the sign-in domain settings with Safeclose support. You do not need to take any action yourself. *** **I get a 401 Unauthorized error** Your session token has expired. Session tokens are short-lived for security. 1. Sign out of Safeclose. 2. Sign back in. 3. Retry the action that returned the error. If the error persists after signing back in, contact your workspace admin or Safeclose support. *** **I get a 403 Forbidden error** Your current role does not include the permission required for this action. Ask your organization admin to review your role and grant the relevant permission. See the [organization permissions reference](/reference/configuration#organization-permission-keys) for a list of permission keys and what each one controls. **I can't see the signing hub or I get a 403 when I try to open it** The signing hub requires a manager or admin identity linked to your Safeclose account. This identity is set up by your organization admin in the signing configuration — you cannot create it yourself. Contact your organization admin and ask them to link a manager or admin signing identity to your account. *** **My signer queue is empty** The signer queue shows documents assigned to a signer identity linked to your account. If the queue is empty, either no signer identity is linked or no packages have been assigned to you yet. 1. Confirm with your manager that you have been assigned packages. 2. If you haven't signed in before, ask your manager to link a signer identity to your account. *** **The signing session shows "API unreachable"** The signing service is temporarily unavailable. This is not caused by anything on your end. 1. Refresh the page and wait a moment. 2. If the message persists for more than a few minutes, contact Safeclose support and include the time you first saw the error. **My documents list is empty** An empty documents list means no chattel records have been created under your account yet — not that something is broken. To create your first document, click **Register chattel** on the Safeclose homepage and follow the prompts. *** **I can't start an RCM outreach campaign** RCM campaigns are only available for documents that have a loan attached with a status of **BEHIND**. Check the document's loan details: * If no loan is attached, add one from the document detail view. * If a loan is attached, confirm its status is set to **BEHIND**. Once both conditions are met, the **Start RCM campaign** option will become available on the document. **I can't access organization settings** The organization settings tab is only visible to members whose role includes the `orgSettings` permission. Ask an organization owner or admin to grant you the `orgSettings` permission on your role, or to make the change you need on your behalf. *** **I can't manage billing** The billing tab requires the `billing` permission. Ask an organization owner to grant you the `billing` permission. Organization owners always have billing access, regardless of their assigned role. See [Roles and permissions](/reference/configuration#roles) for more detail on how permissions are assigned. **The page shows stale data** Activity, documents, and signing information update automatically as new events are recorded. If something looks out of date, refresh the page. Near-real-time updates depend on the service being healthy. If the app is showing a service-unavailable banner, data may lag until the service recovers. *** **I see a "database unavailable" banner** This banner appears when Safeclose cannot reach its database. The service team is alerted automatically — you do not need to report it. No action is needed from you. Wait a few minutes and refresh the page. If the banner persists for more than 15 minutes, contact Safeclose support. *** ## Still need help? If your issue isn't covered above, reach out through the support channel your organization admin has provided.